Kenneth J. Yost DMD, PA

New Patients

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You're in great hands

Dr. Yost and staff are dedicated to providing you with a pleasant visit and results that you’re proud to show off. Our administrative staff is ready to help you with questions about scheduling, financial policy and insurance, to make that part of the process as simple as possible.

This section offers information from the administrative side of the practice, including:

First Visit

Your initial appointment will consist of a comprehensive examination, radiographs, and initial consultation explaining your diagnosis and treatment options. Cases requiring extensive treatment planning may require a second consultation appointment to discuss various treatment options. Occasionally, treatment can be done the same day as the consultation. However, a complex medical history or treatment plan will require an evaluation and a second appointment to provide treatment on another day.


Please assist us by providing the following information at the time of your consultation:

  • Your referral slip and any X-rays if applicable.

  • A list of medications you are presently taking.

  • If you have medical or dental insurance, bring the necessary completed forms. This will save time and allow us to help you process any claims.

IMPORTANT: A parent or guardian must accompany all patients under 18 at the consultation visit.

Please alert the office if you have a medical condition that may be of concern prior to surgery (i.e. diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) or if you are on any medication (i.e. heart medications, aspirin, anticoagulant therapy, etc.) or require medication prior to dental cleanings (i.e antibiotics, for pre-med.)


X-Rays

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If your previous dentist has taken recent x-rays (within 6-months), you may request that they forward them to our office. If there is not enough time, please pick them up and bring them to our office. If additional films are necessary, they can be taken at our facility. We require a recent full series of radiographs (20 films) of good quality; paper copies of digital radiographs are not acceptable.

Scheduling

The office of Kenneth J Yost, DMD, PA is open

Monday from 8:00 am to 5:00 pm, Tuesday from 8:00 am until 4:00 pm, Thursday from 8:00 am until 5:00, Friday from 8:00 am until 1:00 pm. The office is closed on Wednesday. We will schedule your appointment as promptly as possible. If you have pain or an emergency situation, every attempt will be made to see you that day.

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We try our best to stay on schedule to minimize your waiting. Due to the fact Dr. Yost provides many types of dental services, various circumstances may lengthen the time allocated for a procedure. Emergency cases can also arise and cause delays. We appreciate your understanding and patience.

When scheduling appointments, please remember we are reserving time especially for you; we appreciate you arriving 5-10 minutes prior to your actual appointment so we can address any questions you may have and stay on schedule. Please note your appointment on your calendar so other obligations will not conflict with this date. We send reminder text messages one month prior, one week prior, and also the day before in advance of your appointment and make complimentary phone call confirmations two nights prior. Short cancellations could generate missed appointment fees, but we also understand emergencies sometimes occur and we will do our best to accommodate you.

Please call us at (302) 477-1888 with any questions or to schedule an

Financial Policy

Patient Billing

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Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.

For your convenience we accept Visa, MasterCard and Discover. We deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. If you have questions regarding your account, please contact us at (302) 477-1888. Many times, a simple telephone call will clear any misunderstandings.

We will send you a monthly statement. Most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated. We can make arrangements for a monthly payment plan but this must be done prior to the actual procedure. We currently use Lending Club.

All balances must be paid in full before the visit to complete the case has begun.

Insurance Information

At Kenneth J. Yost, DMD, PA we make every effort to provide you with the finest care and the most convenient financial options. To accomplish this we work hand-in-hand with you to maximize your insurance reimbursement for covered procedures. If you have any problems or questions, please ask our staff. They are well informed and up-to-date. They can be reached by phone at (302) 477-1888.

Please call if you have any questions or concerns regarding your initial visit.

Please bring your insurance information with you to the consultation so that we can expedite reimbursement.

 
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We do not work for any insurance company; they are third party payors only. We are not preferred providers. We do not base treatment based on what insurance will pay nor what they suggest. . They are not the professionals with 30 years of clinical experience. Patients are responsible for understanding the details of their respective plans and for monitoring remaining benefits remaining before completing work with our office. We can not monitor remaining benefits and patients are responsible for charges incurred, even if benefits have been exhausted.

Please remember, dental insurance is generally for preventative care and is capped at an annual maximum. We emphasize comprehensive and exceptional care; generally insurance does not support this vision and we strive to educate our patients to accept treatment that is in their best interest, and not what is dictated by an insurance company.

Infection Control

Infection controls and universal precautions protect clients and staff alike. Everyone benefits from rigorous infection control you, your dentist, and the dental team. The cornerstone in a good and safe dental practice is the element of trust. You should feel free to discuss this topic with Dr. Yost and receive a straightforward answer.

Dr. Yost and our entire team follow procedures recommended by several federal agencies: the Occupational Safety & Health Administration (OSHA), the Environmental Protection Agency (EPA) and the Centers for Disease Control (CDC). These measures include:

 
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Disinfectant hand soap

Gloves and face masks

Chemical disinfection of countertops and surfaces

Sterilization of all equipment before every use

Disposable materials

We sterilize all reusable equipment, including dental hand pieces. We use an autoclave, a device that kills bacteria and viruses by steam, heat and pressure.

The best defense against disease is information. The more you know, the better equipped you are to make wise decisions about your health care. The more you know about our daily procedures and policies, the more comfortable you will feel.

Advanced Technology

Precision Dentistry

When you seek care at our office, you are assured that Dr. Yost and his staff utilize the latest in technology to enhance the quality and fit for your dental care.

Dr. Yost uses high power magnification to enhance the precision of patient care.

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Dentistry is micro-surgery. The use of dental loupes enables him to create dental restorations with incredibly precise fit and finish. You just can’t fulfill that level of care with the naked eye.

In addition to allowing precise, close-up work, the direct light attachment directs a beam of light directly on the teeth, minimizing glare for you.

Many dentists use air-driven “hand-pieces” (the dental term for “drills”). While acceptable for many procedures, these “whiney sounding” air-powered hand pieces all have a degree of non-concentricity; they do not rotate perfectly smoothly.

For the most precise aspects of restorative procedures, we use electric hand-pieces. This results in extraordinarily precise interfaces between your tooth and your new restoration (crown, veneer, or filling). This will bring more comfort to you as well. With a more precise tool, there is less vibration and less noise.

Radiographic Imaging

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Dr. Yost chooses carefully which and when radiographs are taken. There are many guidelines that we follow. Radiographs allow us to see everything we cannot see with our own eyes. Radiographs enable us to detect cavities in between your teeth, determine bone level, and analyze the health of your bone. We can also examine the roots and nerves of teeth, diagnose lesions such as cysts or tumors, as well as assess damage when trauma occurs.

Dental radiographs are invaluable aids in diagnosing, treating, and maintaining dental health. Exposure time for dental radiographs is extremely minimal. Dr. Yost utilizes High Speed Film within the office. With high speed film, exposure time is less when compared to traditional radiographs.

Intraoral Camera

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Many patients, especially younger patients, are very familiar with the latest technology and are comfortable with the high tech practice. Computers and TV screens are their primary method of information processing.

Dr. Yost utilizes intraoral camera technology that helps enhance your understanding of your diagnosis. An intraoral camera is a very small camera – in some cases, just a few millimeters long. An intraoral camera allows our practice to view clear, precise images of your mouth, teeth and gums, in order for us to accurately make a diagnosis. With clear, defined, enlarged images, you see details that may be missed by standard mirror examinations. This can mean faster diagnosis with less chair-time for you!

Intra oral cameras also enable our practice to save your images in our office computer to provide a permanent record of treatments. These images can be printed for you, other specialists, and your lab or insurance companies.

Chairside Computer Stations

We have computer terminals at each chairside and have access to all of your important information. We can also schedule appointments before leaving the treatment area and consult treatment plans easily. We have access to the Trojan Insurance Database and can many times determine estimated insurance coverages while you are with us.

Home Care Instructions

After Cosmetic Reconstruction

Remember that it will take time to adjust to the feel of your new bite. When the bite is altered or the position of the teeth is changed it takes several days for the brain to recognize the new position of your teeth or their thickness as normal. If you continue to detect any high spots or problems with your bite, call our office at 302-477-1888 so we can schedule an adjustment appointment.

It is normal to experience some hot and cold sensitivity. The teeth require some time to heal after removal of tooth structure and will be sensitive in the interim. Your gums may also be sore for a few days. Warm salt water rinses (a teaspoon of salt in a cup of warm water) three times a day will reduce pain and swelling. A mild pain medication (one tablet of Tylenol or Ibuprofen (Motrin) every 3-4 hours) should ease any residual discomfort.

Dont be concerned if your speech is affected for the first few days. Youll quickly adapt and be speaking normally. You may notice increased salivation. This is because your brain is responding to the new size and shape of your teeth. This should subside to normal in about a week.

Daily brushing and flossing are a must for your new dental work. Daily plaque removal is critical for the long-term success of your new teeth, as are regular cleaning appointments.

Any food that can crack, chip or damage a natural tooth can do the same to your new teeth. Avoid hard foods and substances (such as beer nuts, peanut brittle, ice, fingernails, or pencils) and sticky candies. Smoking will stain your new teeth. Minimize or avoid foods that stain such as coffee, red wine, tea and berries.

If you engage in sports let us know so we can make a custom mouthguard. If you grind your teeth at night, wear the night guard we have provided for you. Adjusting to the look and feel of your new smile will take time. If you have any problems or concerns, please let us know. We always welcome your questions.

After Crown and Bridge Appointments

Dental crowns and dental bridges usually take two or three appointments to complete. In the first visit, the teeth are prepared and molds of the mouth are taken. Temporary crowns or bridges are placed to protect the teeth while the custom restoration is being made. Since the teeth will be anesthetized, the tongue, lips and roof of the mouth may be numb. Please refrain from eating and drinking hot beverages until the numbness is completely worn off.

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Occasionally a temporary crown may come off. Call us at 302-477-1888 if this happens and bring the temporary crown with you so we can re-cement it. It is very important for the temporary to stay in place, as it will prevent other teeth from moving and compromising the fit of your final restoration.

To keep your temporaries in place, avoid eating sticky foods (gum), hard foods, and if possible, chew on the opposite side of your mouth. It is important to brush normally, but floss carefully and don't pull up on the floss which may dislodge the temporary but pull the floss out from the side of the temporary crown.

It is normal to experience some temperature and pressure sensitivity after each appointment. The sensitivity should subside a few weeks after the placement of the final restoration. Mild pain medications may also be used as directed by our office.

If your bite feels uneven, if you have persistent pain, or if you have any other questions or concerns, please call our office at 302-477-1888.

After Tooth Extraction

After tooth extraction, its important for a blood clot to form to stop the bleeding and begin the healing process. That's why we ask you to bite on a gauze pad for 30-45 minutes after the appointment. If the bleeding or oozing still persists, place another gauze pad and bite firmly for another 30 minutes. You may have to do this several times.

After the blood clot forms, it is important not to disturb or dislodge the clot as it aids healing. Do not rinse vigorously, suck on straws, smoke, drink alcohol or brush teeth next to the extraction site for 72 hours. These activities will dislodge or dissolve the clot and retard the healing process. Limit vigorous exercise for the next 24 hours as this will increase blood pressure and may cause more bleeding from the extraction site.

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After the tooth is extracted you may feel some pain and experience some swelling. An ice pack or an unopened bag of frozen peas or corn applied to the area will keep swelling to a minimum. Take pain medications as prescribed. The swelling usually subsides after 48 hours.

Use the pain medication as directed. Call the office at 302-477-1888 if the medication doesn't seem to be working. If antibiotics are prescribed, continue to take them for the indicated length of time, even if signs and symptoms of infection are gone. Drink lots of fluid and eat nutritious soft food on the day of the extraction. You can eat normally as soon as you are comfortable.

It is important to resume your normal dental routine after 24 hours. This should include brushing and flossing your teeth at least once a day. This will speed healing and help keep your mouth fresh and clean.

After a few days you will feel fine and can resume your normal activities. If you have heavy bleeding, severe pain, continued swelling for 2-3 days, or a reaction to the medication, call our office immediately at 302-477-1888.

After Composite Fillings (white fillings)

When an anesthetic has been used, your lips and tongue may be numb for several hours after the appointment. Avoid any chewing and hot beverages until the numbness has completely worn off. It is very easy to bite or burn your tongue or lip while you are numb.

It is normal to experience some hot, cold & pressure sensitivity after your appointment. Injection sites may also be sore. Ibuprofen (Motrin), Tylenol or aspirin (one tablet every 3-4 hours as needed for pain) work well to alleviate the tenderness. If pressure sensitivity persists beyond a few days or if the sensitivity to hot or cold increases, contact our office at 302-477-1888.

You may chew with your composite fillings as soon as the anesthetic completely wears off, since they are fully set when you leave the office.

If your bite feels uneven, if you have persistent pain, or if you have any other questions or concerns, please call our office at 302-477-1888.

HIPPA and OSHA Compliance

 

This office takes these mandated programs very seriously. We have spent considerable time, money, and effort to protect your personal information and to fully protect the health and safety of our employees.These programs are very difficult to master and require continuous training of the staff to keep up with ever changing rules.

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This office has installed a new state-of-art computer system at great expense which includes several layers of firewall protection, encryption, and backups every 15 minutes in case of disaster. Passwords are in full use and computer use is monitored closely. All back-ups and emails are fully encrypted using a military grade encryption protocol.

 

Our office takes very seriously the privacy of your information. This document must be reviewed and a “Patient Acknowledgement of Receipt of Notice of Privacy Practices and Consent /Limited Authorization& Release Form” must be completed in full.  This will be available at the office or provided in the new patient information packet. You have the right to refuse this acknowledgement and authorization. In refusing we may not be allowed to process insurance claims. Click on the link below to review the document. This will serve as actually receiving the document and it can be reviewed here or at the office at any time.